Terms & condition

Terms & Condition

We're Techigator AE, a leading custom software development company known and trusted for building enterprising solutions to meet our client's unique requirements and help them achieve exceptional business outcomes. We recommend going through and agreeing to our Terms and Conditions before using our website, signing up for our services, or initiating a project with us.

What We Provide

Techigator AE provides full-suite software development services, tailored to your scale, needs, and vision, including:

Custom Software Development

Custom software development is one of our flagship offerings. We build and deploy bespoke web, mobile, desktop, embedded, IoT, and cloud-based applications based on our client's specific requirements and vision. Our software development teams specialize in designing architecture, coding, testing, deployment, maintenance and support.

IT Staff Augmentation

Techigator AE provides a highly feasible and affordable solution to fill skill gaps and deliver excellent project outcomes by enabling you to hire offshore software developers.

Mobile App Development

At Techigator AE, business leaders can hire top-notch development teams who build high-quality iOS, Android, hybrid and cross-platform mobile apps, from planning and design to launch and post-release updates.

Website Design and Development

We offer full-cycle web development services, from information architecture, user experience design, visual branding, programming, and QA testing to web application maintenance.

Cloud Development and Migration

We help architect scalable cloud-based systems, deploy apps on cloud providers, and migrate legacy systems to modern cloud infrastructure.

Blockchain Development

We build decentralized blockchain solutions and integrate blockchain with existing systems across fintech, supply chain, healthcare, government and other industries.

Digital Transformation

We provide consulting services and develop solutions to transform business processes, culture, operations, services and products via digital technologies.

Emerging Tech Strategy

Our technology research, landscape analysis, proof-of-concepts, advisory services and talent development prowess is focused on emerging tech like AI, ML, AR/VR, big data and more.

Quality Assurance and Software Testing

Our teams ensure flawless deployments by offering quality assurance services and test automation to validate software functionality, identify defects and ensure compliance with specifications.

DevOps and MLOps

We help implement DevOps and MLOps best practices focusing on greater collaboration, faster release cycles, CI/CD pipelines, infrastructure automation and monitoring.

Third-Party Integrations

We develop solutions and provide integration services to bridge legacy systems with third-party SaaS applications, payment gateways, advertising networks, API providers and more.

Ongoing Support and Management

We provide application maintenance, troubleshooting services, technical documentation, software upgrades, monitoring, on-call support, and other managed services post-launch.

Using Our Services

By using Techigator AE's services in any capacity, you affirm you have legal authority to enter agreements and have obtained any necessary approvals or consents. You further agree to:

  • Comply with all applicable international, federal, state and local laws regarding your use of Techigator AE services and the projects we collaborate on.
  • Provide accurate and truthful information during onboarding, in statements of work, requirements docs, change requests and all other correspondence. Misrepresentation can result in termination of services.
  • Abide by acceptable use standards prohibiting uploading or transmitting data that is illegal, unethical, dangerous or violates the privacy rights of others.
  • Follow proper security protocols regarding passwords, data access and handling of credentials to access Techigator AE services. Enable multi-factor authentication wherever possible.

Techigator AE maintains the right to refuse service to any individual or organization for any lawful reason. We reserve the right to suspend user accounts or access to services due to violations of these terms, suspected fraudulent/deceptive activity or risk of legal liability without advance notice.

Intellectual Property

All proprietary content associated with Techigator AE's services and solutions, including but not limited to software source code, architecture designs, installation scripts, documentation, operational procedures, methodologies, processes, data models, analytics, reports and related intellectual property (collectively “Techigator AE IP”), remain the property of Techigator AE unless explicitly transferred to the client through signed intellectual property assignment or licensing agreements.

Clients may not duplicate, distribute, share access to, or derive derivative works from Techigator AE IP without prior contractual consent or licenses granting such rights.

Confidentiality

Confidential information exchanged in the course of using or providing Techigator AE services, including but not limited to unpublished software features or capabilities, source code, technical specifications, system architecture, pricing, business plans, and customer data shall not be shared with external parties or used for any purpose except completing work outlined in an active statement of service between consultant/client without explicit written consent.

Non-Compete

Clients shall not utilize Techigator AE IP or non-public information about our development methodologies, system design, technical specifications or development best practices to build competing software products or services without licenses expressly permitting such applications.

Account Security

Clients are responsible for maintaining the confidentiality of any credentials, tokens or keys used for obtaining access to applications, accounts, environments, repositories, containers or infrastructure provided by Techigator AE. Credentials should only be shared when required among personnel involved with software builds, deployments or production troubleshooting.

Enable multi-factor authentication integrations wherever feasible to prevent unauthorized access. Clients assume security risks for any systems where sufficient authentication protocols are not enabled.

Content Moderation

Techigator AE maintains no tolerance for objectionable, dangerous or intentionally misleading content being hosted on systems under our control. We reserve the right to refuse hosting, take down content or suspend services if required to comply with applicable laws regarding regulated content such as IP, defamation, privacy, data protection, threats, obscenity etc.

Content flagged by authorities or advocacy organizations as priority risks will be addressed promptly.

Payments and Billing

Clients shall compensate Techigator AE accurately and on time as outlined in contract agreements and statements of work to continue receiving ongoing services. Late payments may result in delays or work stoppage if accounts are more than 30 days past due.

If clients experience financial difficulties, contact info@techigator.ae to discuss alternative billing plans, reductions or payment terms adjustments. We aim to be reasonable partners, particularly for such situations that are out of client control.

Termination Process

Either party may voluntarily terminate service engagements by providing 30 to 90 days advance written notice, depending on the complexity of transitions required. Following contract termination, Techigator AE shall make reasonable efforts to support data migration during a transition period, with service fees continuing to apply.

Certain compliance, regulatory and data security protocols may necessitate Techigator AE securely managing retired applications or storing archived customer data for set periods. Associated costs will be discussed transparently with clients concerned before decommissioning production systems.

Dispute Resolution

Techigator AE pledges to use positive efforts to directly address client concerns through cooperative, documented exchanges. To resolve persistent disputes, Techigator AE agrees to engage in third-party mediation using a mutually acceptable industry expert. Mediator travel shall be shared equally by the parties involved.

If mediation efforts fail to produce a satisfactory outcome within 60 days of the initial notice, remaining contract disputes shall enter binding arbitration according to the laws of the United Arab Emirates (UAE).

Governing Law Jurisdiction

These Terms and Conditions along with associated Statements of Service shall be governed under the laws of the United Arab Emirates (UAE) without regard to conflict of law provisions.

All disputes arising out of services provided by Techigator AE which require legal action shall be under the exclusive jurisdiction of relevant state or federal courts located in the UAE. Arbitration proceedings shall follow precedents set under UAE law.

Modifications to Terms

Due to evolving laws, regulations, compliance requirements or business practices and procedures, Techigator AE may modify these terms from time to time and will attempt to notify clients accordingly.

We generally allow a 30 to 90-day grace period for existing clients to review changes in detail and negotiate adjustments if warranted. Updated terms will be considered in effect after the notice period ends. For questions, please contact info@techigator.ae